Privacy policy

Happy Tail Center: Privacy Policy

Last Updated: September 2026

Happy Tail Center ("we", "us", or "our") is dedicated to protecting your privacy and personal data. This Privacy Policy describes how happytailcenter.com (the "Site") collects, uses, and discloses your Personal Information when you visit, browse, or make a purchase from our store.

1. Information We Collect
When you interact with our Site, we collect certain information to fulfill orders and improve your shopping experience:
• Order Information: Name, billing address, shipping address, payment information (processed securely through PCI-DSS Level 1 payment processors), email address, and phone number.
• Device Information: Web browser version, IP address, time zone, cookie identifiers, browsing behavior, search terms, and interaction with storefront pages.
• Customer Support Data: Records of correspondence, pet sizing inquiries, and review submissions.

2. How We Use Your Information
We process your personal information for legitimate business purposes:
• To fulfill orders, process payments, arrange door-to-door shipping, and provide invoices/order confirmations.
• To screen orders for potential fraud or unauthorized activity.
• To provide customer support, sizing recommendations, and warranty assistance.
• To send you marketing communications, promotional discounts, and abandoned cart reminders (only where you have explicitly opted in, with 1-click unsubscribe).

3. Legal Basis for Processing (GDPR Compliance for EU/EEA Residents)
If you reside in the European Economic Area (EEA), we process your personal data under the following lawful bases:
• Performance of a Contract: Necessary to process and deliver your pet supplies orders.
• Consent: For email marketing, cookies, and newsletter subscriptions.
• Legitimate Interests: To safeguard our storefront against fraud and optimize user experience.
• Legal Obligations: To comply with tax, accounting, and consumer protection laws.

4. California Consumer Privacy Rights (CCPA / CPRA Compliance)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights:
• Right to Know: The categories and specific pieces of personal information collected over the past 12 months.
• Right to Delete: The right to request erasure of your personal data, subject to legal exceptions.
• Right to Correct: The right to correct inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: Happy Tail Center DOES NOT SELL YOUR PERSONAL INFORMATION FOR MONETARY CONSIDERATION. We do not sell or share sensitive personal information.
To exercise any of these rights, email support@happytailcenter.com with the subject line "Privacy Rights Request".

5. Cookies & Tracking Technologies
We use cookies, web beacons, and pixels to power site navigation, remember items in your cart drawer, and analyze website traffic. You can adjust your browser settings to decline non-essential cookies. Our storefront integrates with Shopify’s Customer Privacy API to respect regional cookie consent laws.

6. Data Retention & Security
When you place an order, we retain your Order Information for our records unless and until you ask us to delete this information. We implement 256-bit SSL encryption and strict administrative safeguards to protect your personal data.

7. Contact Our Data Protection Lead
For questions about our privacy practices or to exercise your data rights, contact us at:
Happy Tail Center
Email: support@happytailcenter.com
Mailing: Happy Tail Center, Ajman, United Arab Emirates