Contact information

Happy Tail Center — Customer Care & Merchant Disclosure

Trade Name: Happy Tail Center
Storefront: happytailcenter.com
Merchant Type: Independent Pet Supply & Gear Boutique

Customer Support Desk:
• Primary Support Email: support@happytailcenter.com
• General Inquiries: info@happytailcenter.com
• 24/7 Live Chat Support: Accessible via the chat bubble on every page of happytailcenter.com
• Customer Service Operating Hours: Monday – Friday: 9:00 AM – 6:00 PM EST
• Guaranteed Ticket Response Time: Within 12 to 24 business hours

Telephone Support & Voice Callback Protocol:
To protect customer privacy and prevent unsolicited spam while maintaining rapid, personalized assistance, telephone support is operated via our scheduled Voice Callback Desk. If you prefer phone assistance, simply submit a callback request via our Contact Us page (happytailcenter.com/pages/contact) or email support@happytailcenter.com with your Order Number and preferred callback time. A dedicated pet care specialist will call you back during standard business hours.

Operating & Mailing Location:
Happy Tail Center
Ajman, United Arab Emirates
Dedicated Pet Care Fulfillment & Customer Relations

Important Return Notice:
Please DO NOT send return merchandise to the general mailing location. All returns and sizing exchanges require an authorized Return Merchandise Authorization (RMA) number and must be dispatched to our designated regional pet care return facility. Contact support@happytailcenter.com to initiate a return or exchange.